退款政策

RETURN & REFUND POLICY

Brand: BMB Black Myth

At BMB Black Myth, we aim to provide premium-quality products and a transparent shopping experience. Please review our return and refund policy carefully before making a purchase.

1. Return Period

We offer a 14-day return policy, which means you may request a return within 14 days from the date you receive your item.

This timeframe is aligned with international e-commerce standards and EU consumer protection regulations.

2. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

  • The item is in the same condition as received

  • Unused, uninstalled, and unaltered

  • Free from scratches, marks, or signs of use

  • Includes original packaging, tags, and all accessories

  • Accompanied by a receipt or valid proof of purchase

3. How to Request a Return

To initiate a return, please contact us at:
📧 bmbblackmyth@gmail.com

Please note:

  • Return requests must be approved before sending any items back.

  • Approved returns will be provided with:

    • Return instructions

    • A return shipping label (if applicable)

  • Items returned without prior authorization will not be accepted.

If you have any questions, feel free to contact us at any time.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Defective

  • Damaged during transit

  • Incorrect (wrong model, color, or specification)

Please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been used or show signs of wear

  • Custom-made or personalized products

  • Clearance, promotional, or sale items

  • Gift cards

  • Items damaged due to misuse, impact, or improper storage

If you are unsure whether an item qualifies for return, please contact us before placing your order.

6. Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement is to:

  1. Return the original item (subject to approval)

  2. Place a new order once the return is accepted

7. European Union 14-Day Cooling-Off Right

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Returned items must remain unused, in original condition, with packaging and proof of purchase.

8. Refunds

  • Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to the original payment method within 7–10 business days.

  • Processing time may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at:
📧 bmbblackmyth@gmail.com

9. Important Notes

  • We strongly recommend recording an unboxing video upon delivery to help resolve potential issues quickly.

  • Returns based on personal preference, feel, or performance perception are not accepted once the item has been used.

  • BMB Black Myth reserves the right to refuse returns that do not meet the conditions above or show signs of misuse or fraud.

  • This policy may be updated at any time without prior notice.

📌 Contact Information
Brand: BMB Black Myth
Email: bmbblackmyth@gmail.com